Yesterday I nosedived into dysphoria at the news and complications with the bank. I spent most of the night awake pondering, regretting and feeling self-pity. I cannot see a solution. This was in-between nod-offs when dreams permeated and I’m sure made me feel worse, but I cannot recall actual details of any of the short dispiriting dreams, just a sense of defeatism and frustration.
Around 0300hrs I disentangled myself from the £300 second-hand recliner, no demands for the using of the porcelain yet, strange that for me.
Made another brew and did the first Health Checks.
Got the mucky clothes ready and went down to the Laundry Room.
Met fellow tenant Roy doing his laundry and we had a nice chinwag and laugh.
Got the washer going and up to the flat. Still no movement in the porcelain situation.
Made a mug of tea.
Carried out the second Health Check.
The weight seems to be going up and up? The temperature is too. Not that I was too concerned about this, in my low mood.
Back down and moved the clothing into the dryer. Back up to the flat again.
Sorted the medication dosage pots out.
Got the computer on and started these diaries on WordPress.
I have worried about suffering uhtceare, but not any longer do I worry about it, it has become the norm for me each and every morning.
Back down again to collect the now dried washing.
Up and put the clobber away.
Updated the excel readings and found the word uhtceare and loved it, so I used it as in the above. UHTCEARE: “There is a single Old English word meaning ‘lying awake before dawn and worrying.’ Uhtceare is not a well-known word even by Old English standards, which were pretty damn low. In fact, there is only one recorded instance of it actually being used.”Ten rare English Words to use
I’m now hoping someone will notice I’ve used this most appropriate and suitable word, and maybe I can become famous? Forget it, not my luck. Humph!
Spent a good few hours on WordPressing, then went onto Facebook.
Got the nosh and did the final health checks and took the medications.
So tired and full of angst about the bank problems, fretting too. Anne Gyna was causing me great discomfort in the extreme tonight.
Having got through the night of horrendous dreams, rooftop chases, falling in the canal, underground caves, being chased in sewers, decapitated by Roman soldiers… I’m sure there were many more events that took place in my slumbers, but these ones I can recall. I think I woke up feeling wearier than I went to sleep.
0300hrs: The £300 second-hand recliner chair grumblingly and jerkily allowed me out of it to get to the porcelain. Where the news was good. No bleeding from Haemorrhoid Harold or Little Inchy. Reflux Roger was not too good, but Duodenal Daniel, Anne Gyna and Harry Hernia no bother much at all. Arthur Itis his usual self with the knees and ankles, just a bit annoyed with the hands and fingers. Overall, a great start to the day! Fingers crossed (Painfully thanks to Arthur. [Hehehe!]) Carried out the first of the health checks, all looked good.
Got the laundry stuff collected and down to the laundry room. Got the washer going and back up to the flat. Computer turned on and finished yesterday’s diary and posted it off.
Did the top photo and made a start on this one. Time to go down to move the laundry into the dryer. (0330ish) This I did, then back to the computer and worked on this diary and updated the Excel Health Check Sheet.
A final trip down to the laundry room to collect the gear and clean it up. On the way down and throughout these activities, I found myself mentally having a self-critical panegyrical discussion. Boy did I perorate with myself, no summing up or conclusions were arrived at, though. In those few minutes going down in the lift, I think I analysed and repeatedly refuted my rights to sanity? Weird that?
I retrieved the dried clothes into the bag, washed the filter and wiped around.
All done around 0415hrs or so, and back up to the flat.
Put the clobber away and made another cuppa and took the medications and creamed the areas of my masculine, the flaccid body that needed the attentions of the creams and lotions. Haha!
Back on the computer.
Decided to go out later and get some fodder in after I go to the clinic. Must make a list of things to take with me, I’ll do it now… Done it.
Ablutions were done I wrapped up well and set off for the Clinic. I forgot to take the request for new pads with me, but at least it was only one thing I forgot to take with me today… I hoped, Hehe!
I rang Warden Dean to see if I could talk with her about the meeting with the bank on Thursday, but could not get through – Try again later it said. Maybe I dialled the wrong number?
Caught the 40 bus straight to the clinic and was in and out in half an hour. A Dr Dragomir Vladimirescu, (I think) along with a nurse and several students,did the checks in no time and declared that surgery should not be expected now as things were healing so well, but to anticipate the odd bleeding sessions in times of stress? Stress, I thought, what does that mean? I asked him. Nighttime erections he said? (Oh?)
As I came out of the building to get the bus, both hearing aids bleeped to indicate they needed changing. So, bus back to the flat and changed them, luckily it timed well with the L9 to City Bound bus’s arrival, and I caught that into the Slab Square. Chinwag with a few tenants appreciated.
I had a walk around the City Centre (And I mean walk, not hobble, as Arthur Itis was being kind to me today, bless him) and ended up at M&S’s Foodhall, feeling a bit of sorrow for the Big Issue selling bloke at the entrance and handed him a bit of cash.
Spent far too much, I blame Marks & Spencers for selling Sour Dough bread, Best Beef Steak Lasagnes, leeks, swedes, Lemon Swiss Rolls and Lamb Moussaka. Never had this before, but it looks similar to Lasagne, so I should like it I hope.
I noticed when packing the things I’d bought, into the bags at the check-out, that this, as well as the lasagne, had three red warnings on the content label thingamajig on the box label. Oh, dear? Plenty of life on them all, well, four days.
I caught a bus, (oh I do love my free pensioner’s bus pass) into Arnold and called in to get some roast cooked belly pork slices. Popped into Fulton Food Stores and got four small jars of Silverskin Onions in pickled vinegar for only £1, bargain there I thought!
Went to catch the L9 bus back to the flats, but it did not arrive? Whilst waiting at the bus stop, Anne Gyna started off giving me bother, rather badly bless her. I caught a bus into the City Centre, then the L9 from Queen Street back to the flats. Got in and took some extra Codeine Phosphate. The Morphine Sulphate would have been a lot better, Anne Gyna seemed to be persisting so they have taken me off of this, in preparation for the operation later, so I’m not complaining… or am I? Hehehe!
Anne Gyna seemed to be persisting. I could not concentrate to read the book, so got the fodder done earlier than usual.
I had this vegetarian meal with a roast cooked belly pork sandwich. Naughtily did some oven chips, too many perhaps, but I ate it all.
My Dad used to call me a ‘Gannet! He was right.(All very good, including the Silverskin onions in pickling vinegar with peppers!)
Sudden tiredness overcame me as I was watching the TV, but still, I could not get to sleep until well gone midnight again, thanks to Anne Gyna.
An almost 6 hour, dream-free (At least I think so) sleep ended when I sparked into life with an urgent mission to get to the porcelain… and only just got out of the £300 second-hand shudderingly refusing to lower me down so I had to climb out of it recliner and onto the throne in time! Phew!
Laundry room duties to perform today, so I gathered the requirements needed and headed down and got the clobber into the washer on short mode. Had to sweep up a bit, cause someone had been eating a takeaway and bits of food were scattered around the floor, the smell from the bin where they had dumped the box, offered no help in my trying to work out what it was they had – the odour seemed a mixture of stale fish and curry to me. Still, it took my mind off of the depression and boredom for a while.
Up to the flat, where I got the health readings done and recorded on my new Excel sheet where I’ve now got the three daily checks in a single line… and have at last worked out how to get an average of certain cells to record automatically. And it only took me five hours to find how to do, yesterday. (Sad innit?)
I think the Average cells will give a reading that is correct for the week for each of the three readings when I’ve completed the week in full. I still can’t yet work out how to get an average for the full week yet, but I’m working on it. (Not easy being a thick psittacism ridden ultracrepidarian yer know. Huh!)
Back down with some more washing, towels, dressing gown and jammies, but them in the washer on short mode after I’d moved the others stuff into the dryer, back again up to the flat and got on with finishing yesterday’s diary off with a nice cup of tea.
Down again and moved the clothes from the washer into the dryer with the first load… clever stuff eh? And I remembered to keep them separate to prevent the bits of fluff sticking to the other clobber?
Yet again back to number 72 where I started this diary off and going.
Note the timer thingamajig on the printer, I felt I was well organised this morning – being aware that thinking confident things like this usually forebodes Whoopsiedanglplops, failures or defeat that is in the air and imminently coming my way! Oh dear!
Down yet once again to collect the washing – all seemed dried, sorted and folded them in order and departed the laundry room – actually trapping just one finger in the heavy fire-door, it had to be the finger that I cut yesterday didn’t it? And trapped exactly where the cut was. Nice little bruise coming now. That feeling of foreboding didn’t take long to materialise did it… Humph!
Back up into my miniature window leaking, burnt saucepan containing flat, put the stuff away, made another cuppa, took the medications and applied the creams and lotions and back onto the computer to update this tosh.
Checked the note of things to do:
Go to a new bank and see how to transfer money to new account from old bank that is going broke.
Call at Dentist to check appointment because I’ve downloaded G Suite which has deleted all my calendar and YouTube history and settings?
To Post Office get package and details of how to send a parcel to Australia.
See Warden Deana for help over TV Licencing letter: Also, the window repairs after waiting in on the day I reported it (Not been out since) and being told they would come within four hours and they came ten hours later at midnight, did nothing and told me they would send someone Friday morning twixt 0800 > 1200hrs and I didn’t move out of the flat, lost sleep and no one arrived.
Check with clinic due to item 3
Check with surgery and Warfarin list due to item 3
Commit Hagi Kari (Optional) Hehe!
I thought at one time, I’d become omniscient, but realised I was a fainéant, at best.
I phoned Olive see how she was going, she sounded good. She said I could call to see her before lunch as she was being picked up to go to afternoon tea with the family. (But I was back from the shopping too late.)
I hobbled up through the park and into Sherwood, called in the shop that is closing down and got some bargains. Caramel Chocolate Peanuts, Black Bean sauce, Soap capsules, Chocolate Almonds, Mr Muscle cleaner each with 50% off.
I felt a bit sorry for the staff, but they all seemed cheerful enough. I imagine they will be relocated at another branch or they will be taken on by the buyers, which is Tesco, I believe.
Sorry aboutSorry about the face in this one.
Wandered down to Wilko’s and got a replacement saucepan at a good price, £3. A washing brush and two replacement pads for £2.50, a small Citrus deodorant spray for only 50p too.
Got some pork & mushroom pate for tonight’s planned salad of sorts.
The maroon and white box on the lower left of the above photograph… I suppose there will be some doubting personages who think it might contain two iced strawberry and cream buns?
You are right, Hehehe!
I was hoping to give one to Olive, but I got back to the flat too late to visit her.
I’ll just have to eat them both.
Caught the bus back up the hill and had a natter with some other residents on it.
Got in and put the things away and took the photos. Arthur Itis and Anne Gyna were being nice to me today, Reflux Roger and Duodenal Donald were too. Only Haemorrhoid Harry and Dizzy Dennis were playing up at this stage.
I was appreciating this relief when I remembered all the jobs I had to get done on Monday and or Tuesday, Tsk!
Did some graphicationalisationing on CorelDraw/Paint.
Had me nosh and settled to watch TV, fell asleep at first commercials, woke up a 0300hrs and got up.
0440hrs: Woke, annoyed that I could recall no details of the dreams I’d been having again! A feeling that they were not nice prevailed.
Roger Reflux was being naughty, and I was doing rather a lot of coughing and sneezing? However, the weariness of last night, disseminated.
Out of the £300 second-hand recliner, that worked impeccably this morning and off for a WRHD session. No bleeding from Little Inchy or Haemorrhoid Harold. Another decent start to the day eh?
Into the kitchen to take the medications then made a cuppa. Got the computer on and diaries tended to.Bash on Facebook.
Had a bash on Facebook.One
Shirley, one of the TFZer gals had posted a beautiful photograph from when she was just 21 years-of-age. Mind you, she still looks a cracker to me now.
Made up this graphicalisation on the right, placing Shirley in with some men cooks and added some bits of fodder and drinkies into the mix as well. Took me ages, but I enjoyed doing it, and it came out not too bad I thought. I hope they like it.
Did the ablutions, a lemon scented soap one this time with Citrus antiperspirant used afterwards. Cut myself shaving, and it hardly bled at all. The haemoglobin seemed very thick?
Got prepared and wrapped up well and down to the bus-stop. Nice chinwag with many other tenants there.
Got into town and walked over the footbridge into the Victoria Centre. Into the Next Store and purchased a Gift Voucher for Sister Jane.
Then to the market for the stocking up on Christmas nuts.
Along to the end of the top floor and into the Man Shop. Fascinating place, spend ages pondering before I got two pressies for Jane and Pete.
Poddled along to a shop called Tiger, I think. Had all odd, unusual things on sale. Spent a good while in there and got some more bits for Christmas for Jane and Pete.
Down to the ground floor and popped into Tesco. Their Sourdough Bread had only one day left on the best before date. Humph! I avoided the fresh cream cakes aisle. Got some cheesy seaweed snacks, cheesy cobs and lamb chops.
Out and through Trinity Square and to the bus stop to catch a bus to the GUM clinic – Huh! Luckily I realised the appointment was for next Tuesday, not this one before I got on the wrong bus.
At the bus shelter, I noticed damage to the little seating area as I rested the bags on the bench.
I tried to picture what would nave caused this injury to the seat and the, in particular, the thick metal end support, that had been torn and bent away from the structure.
No one on the bus to talk to. Very few passengers at all on the bus.
Then it started raining.
In the flats, I called on Olive, who was not in.
To number 72 and got the meal started earlier than usual, due to a sudden attack of hunger pangs.
Popped in for a WRWW and oh dearie me… Little Inchy had been and was still flowing with blood. Thick blood again.
Took me ages to stop it. Cleaned up, changed certain clothing items and applied the Daktacort cream. Feeling very uncomfortable then.
Checked on the food in the oven and saucepan and went back into the porcelain room to check the warm wet sensation in lower regions. I thought for a few moments I was really going potty here: I turned on the power switch for the shower instead of the wetroom light, got in, dark of course, and I pulled the wall heater string in error for the light switch pull. Came out after cleaning up and again, turned the switch to the shower power instead of the light switch! I stopped for a few seconds, actually wondering what the hell was I doing, and heard a noise down the hall. Checked and it was the INR Anticoagulation Results in the letter box. A bit late I thought for the postman?
Maybe the noise I heard was some bags going down the rubbish chute? Must have been, cause even with the hearing aids in. I don’t hear anything coming through the letter box usually.
Anyway, the INR level was very nearly spot on – so this informed me that the Warfarin level was not the cause of the bleeding from Little Inchy being so thick?
Got the fodder all prepared and served up.
I did enjoy it, but could not eat it all.I must try to make smaller servings in future.
I must try to make smaller meals in future.
Then I’ll moan about there not being enough to eat?
Hehehe!
Settled to watch some old ‘Heartbeat’ DVD episodes. Fell asleep and woke up coughing badly for a few seconds, then that horrible warm wet sensation manifested itself in the lower regions!
I was despondent to find what I expected, Little Inchy had been pouring again, what a mess, and he started tingling badly this time? Cleaned and sanitised my flobby body parts again, and returned to the £300 second-hand recliner and the DVD.
Couldn’t concentrate on it, though, the mind started racing and bickering with itself for some unknown reason. Jane and Pete coming tomorrow, have I got everything ready… will Little Inchy cause me more bother? Did I turn off the taps and light in the wetroom and kitchen? Did I take the evening medications? (I hadn’t, so I got out of the comfort of the £300 second-hand warmly covered recliner and took the medicines, checked the lights and taps at the same time, none left on). Did I leave the mobile in my jacket pocket? (Out of the chair again to check, I had left in in the pocket and the battery was almost out, so I put it in charge and returned to the recliner again) Did I turn off the oven and cooker?
Somewhere amidst this cacophony of confused out of control brain activity, I fell asleep…
I am getting on a bit and moved into a Nottingham City Homes high-rise aided-flats. I set-up a direct debit to pay British Gas and almost a year later received a demand from them for another account number that had my name and correct address on it. Being partially deaf, I asked Deana, the warden, who contacted BG, and almost two hours later, they told her that this account would be closed on7th June 2016. On the 7th of July 2016, another letter arrived asking if I had forgotten to pay this bill? Julie, the another warden rang them to try and sort this out, but it took so long, her going home time arrived. Seems I may have to pay to have the second (Non-existent) meter removed/disconnected? Four days later, I managed to get Deana to ring again. Eventually, again, they informed her that the account would be closed. I now wait nervously for the next ‘Reminder’. Hey-ho! Well well well… The following Saturday (today) Oh, Marvelous! French Owned British Gas, who last week told Warden Deana the Electricity Bill would be scrapped for the second time, have sent me a Red Letter Bill with threats now! Losing me credit rating – demanding the £250+ I don’t owe them! So frustrated, I did a post about them and put it on Facebook, LinkedIn and on WordPress too! So annoyed with them for lying to my warden twice now! Grrr! So, another demand arrives, and my aided-flat warden rang them again for me. Warden Deana told me once again, the account is to be closed and I have nothing to worry about. (Humph!) Now, a few days later today, I get another demand for this non-existent meter with my name on it, once again for the £250.32. “Call us about the money you owe” is the headline on it! The replacement ticker the angina and sticking reflux valve are not happy with this extra unwarranted hassle from British Gas, especially after Deana rang them for I think the fourth time – now I have to bother her again for a fifth time. After being told on every occasion the account would be closed. My health is suffering over this, and enough is enough! I will be seeking legal advice as recommended by the medical staff. When and if I ever feel up to it! All I want is peace and a hassle-free existence. Nemo Mortalium Omnibus Horis Sapit, I understand, but my patience is getting thin. I hope I don’t snuff it before this is sorted. Where can I get some help on this, can anyone help?
Thursday 28 July 2016: Warden Deana Walker rang British Gas again (Over an hour) for me. This time, a different story emerged: It appears the two tariffs are on the same meter now? They intend to merge the two – thus making my bill twice as much? This after being told three times by British Gas that they had closed this fictional extra account! Deana asked them to send someone out to sort and assess the situation. So, now I await Deana to have a look and then the BG representative getting in touch to arrange a visit… 1220hrs: Ah, Deana is here now talking to British gas as she looks at the meter… She gave the all the details yet again to a different representative who told her the account in question was definitely closed 28th June 2016. This the same account that they are going to merge with my proper account??? She was then put onto someone else and explained it all again to this one. She waited patiently for the return to the phone, of the lady she had been speaking to this time… 1240hrs: Still waiting. 1253hrs: Still waiting… 1258hrs… (Missed her dinner break now!) 1259hrs The Lady (Leigh) returned said Checked on company database, what Abdul told her earlier was incorrect, the account they were still sending out bills for no longer exists! Nice that! I await further developments with an uncomfortable feeling of dread in my old mechanical heart.
Thursday 4th August: British Gas with another Red Demand for payment to the meter they told Warden Dean Walker a few days ago (For the third time!) had been Cancelled! The ladies must have seen how this affected me, and they ran Deana and asked her to call and see me once again Sort out this horrendous situation. This time, French-owned British Gas threatened me that they would get a legal entry warrant and replace the non-existent meter with a payment meter, I’d lose my Credit Rating, and they will pass on my details to Credit Collection Agency!British Gas with another Red Demand for payment to the meter they told Warden Dean Walker a few days ago (For the fourth time!) had been Cancelled! Warden Deana arrived a bit later, and took the paperwork, saying she is going to contact them by email this time, so she has a record, and off she went, too. Heard nothing back from her yet. Terribly worried now! Warden Deana came to see me. She has sent an email to British Gas, awaiting a reply.
Wednesday 10 August: Warden Deana emailed the reply to me from BG. From: Customer Complaints Date: 9 August 2016 12:38:24 BST To: Dean Walker Subject: Your reply from British Gas (18953202) (KMM43902975V30033L0KM)
Dear Ms Walker Thank you for the enquiry you sent regarding Mr Chamber’s account, I’m sorry it’s taken me a while to get back to you.
Unfortunately, I am unable to help for the time being, as you are currently not named on the account, and as such I am unable to disclose or change any information regarding the account. This is due to the Data Protection Act. If you would like to be named on the account, please call us on 0800 048 0202* when you are with the account holder, so we can get permission to either speak to yourself or add your name to the account. Alternatively, you can send ina signed power of attorney letter from the account holder, with the account number and details, authorising you to be added to the account. This can be posted, or attached to an email. Our mailing address is: British Gas, PO Box 227, Rotherham, S98 1PD.
Once you have been added to the account, or we have verbal permission from the account holder to discuss the account with yourself, we will be able to disclose any information you require. I apologise for any inconvenience this may cause. Please contact us should you need any help in the future and thank you for contacting British Gas. Kind regards Grace Winearls britishgas.co.uk – Looking after your world
Deana came to the flat at 0955hrs and rang BG and got her name on record as my representative and added her name to the account. (Which account, the actual one or the fictional one, we were not sure) She ran the BG Complaints number, and tried to get put through to them, but had to make do with the Billing section. She explained the situation yet again to this BG agent, and was put through to another agent and explained everything to him as well. To complained to each person she spoke to, and asked them why she could not get through to the complaints department? She was put on hold. (Half an hour on the phone up to here) Someone spoke to her and decided to put her through to someone else again. She was put on hold. She explained everything again to this agent. She was put on hold. She asked for written confirmation that the account had actually been close like he has been verbally told on four occasions now, but the demands continue? She was put on hold. Mr Ricmondo came on the line. We were told it had been cancelled (Again!). She was asked to give the meter readings from the one meter I have. (Which of course is not the meter in question (…67), but the meter I am paying by direct debit (…95). Bewildered we both were! Deana complained again, about not being able to talk to their Complaints Department directly! Her phone battery was now down to one bar. She complained about being kept waiting on hold so often. She was put on hold. Ricmondo returned eventually. 1) It seems an engineer will contact Deana to make an appointment to disconnect the non-existent meter and take the readings? 2) No further demands would be received. (Oh yes, very confident about this we were!) Deana spent 53 minutes in total on hold – the poor woman had lost the will to live!
Wednesday 10th August 2016: British gas, who told Deana five times at least now that the account had been closed, sent me an email request to supply them with a meter reading again, for the supposedly closed mystery meter!?!? It gets more convoluted and worrying as time goes by!
Wednesday 17th August 2016: Despite having been told by Deana not to contact me, but her as she is my sole representative and her contact details being given to BG, they called me on the phone knowing my hearing difficulties. The polite gentleman, whose accent, I found extremely hard to comprehend, wanted to talk to me about the non-existent meter. I informed him of the arrangement for Deana Walker to be contacted as my agent. Then had to give him her contact details for the eighth time at least. Still, no more Red Letter threats and demands again… yet.
19th August 2016: Got a phone call from BG again.
I told them to contact Warden Deana. Later in the day.
Well, fancy that, yet another threatening payment demand arrived! “We will pass your details to a debt collection agency!” “…for a warrant to enter your property and fit a pay as you go meter” Again I receive it on a Friday so I can worry and fret over the weekend before I can get to talk to Deana. The stomach ulcer has started playing up now, along with the Angina.
The dizzy spells are back too!
Tsk!
Monday 22nd August 2016 – 0835hrs:
Hobbled to the Community Hut at the flats and luckily, Deana was in, she called British Gas and asked if she could be put through to the complaints department, this time, she was told they didn’t have a complaints department?
She explained the situation yet again and I had to confirm my authorising her to speak for me.
She was put on hold for fifteen minutes: She was put-on-hold again and eventually ran out of time and had to ring off after 20 minutes! She will try again later and let me know what occurs.
24th August 2016:
Two emails and another demand, for payment of the mystery meter.
Cannot contact Deana to tell her about these.
Having been told they have closed this …67 account numbers, on at least five times, on the following Friday…
I get this copy of an email received sent from British Gas to Deana.
Friday 26th August:
I get these letters from British Gas (As quoted in the email copy).
So, desperate to try and understand if I am being conned or not here now.
Sent an email to Doctor Lynton with a copy of the email, and updated this post, in a desperate effort to get some guidance.
Oh dearie me! Then the email from Deana:
Dear Ms Walker
As you’ll remember, you’ve recently been in touch and asked us to look into an important issue.
My name is Lee Jordan. I’ll be personally handling your complaint and will ensure that it is resolved to your satisfaction as soon as possible.
I’ve tried to contact you on 26th August 2016 but this hasn’t been possible. I’m sorry for any concern that has been caused in regards to the bills that have been produced for Mr Timothy Chambers’ accounts. I’ve had a good look into this for you.
Usually, a property will only have one supply number (known as the MPAN). Due to Mr Chambers having an Economy 10 meter, he has two supply numbers and these are 1100005542430 and 1100005542440.
Account reference 850055308467 is for MPAN 1100005542430.
Account reference 851004170695 is for MPAN 1100005542440.
Mr Chambers’ meter has 5 rates which log the electricity that is being used at different times of the day. The accounts were set up so that two of these rates were being billed on account number 850055308467 and the other three were being billed on account number 851004170695.
Mr Chambers was receiving bills for account number 850055308467 as we only had a Direct Debit set up on 851004170695.
So, why didn’t they tell me when I set it all up?
In order to simplify things, we have now put all five of the readings onto account number 850055308467. This means all future bills for this account will include the total amount of electricity that has been recorded on the meter. A new Direct Debit has been set up for this account. This is now the main account.
No further charges will be applied onaccount number 851004170695. Because of this, the Direct Debit for this account has been cancelled. Upon closing this account, there was a credit of £76.23 on it. This has been transferred over to the new main account 850055308467.
Mr Chambers has used on average £100 per month of electricity since the account opened in June 2015 and his current balance is £375.30. In order to cover the cost of what is being used and to also clear the current balance, his Direct Debit has been set to £134 per month going forward.
Can they do this without my permission?
Please be assured that there is no longer any overdue balance to pay ashis full current balance of £375.30 is included in this Direct Debit payment scheme.
A new statement is on the way to him showing the current balance of £375.30 on his new main account 850055308467. He’ll notice that all five of the readings are together on this statement and the future statements will continue with all the readings together. This statement details the unit rates that are being charged for each rate.
A statement for account number 851004170695 has also been produced. He’ll notice that the balance on this account is zero. As mentioned above, no further charges will be applied to this account.
Mr Chambers may benefit from moving to a supplier that has a specific Economy 10 tariff if he is heating his home during the times that are allocated as the cheap rates. Any supplier with Economy 10 tariffs would be able to give him further advice regarding this.
?????
If you feel I haven’t answered all your questions, or you‘re not satisfied your complaint has been completely resolved, please feel free to contact me on the details above. I’d be more than happy to help you further.
If you’re happy with what’s been done you don’t need to do anything and I’ll make the arrangements to close the complaint down for you on 10th September 2016.
Saturday 17 August 2016:
These arrive in the post: now four letters in two days?
Seems they have done it anyway. Cancelled the old original one, added the mystery one and what was left, on the original one together… This is doing my health no good at all. The Angina and Duodenal Ulcer are both giving me hassle again now, trying to understand why they have lied to me and Deana so often and changed their messages to us?
Woke with a jump around 0400hrs, sure it was the dream I’d been having. Wrote down some notes before I nodded off again.
Awoke with a mission to visit the porcelain at 0600hrs, got up get to the bathroom with the knees not at all keen on my doing so. But a good start to the day here: No blood from the rear or Little Inchy and the constipation was a great deal easier! Mind you, I was doing so much sneezing it started the reflux valve off, and breathing was not without a certain amount of pain. Hey-ho, you can’t have everything eh? Hehe!
Made a cuppa, took the medications and got the laptop on, consulted the notes on the dream. Even after such a short while, many of the words meant nothing to me, but at least, I could remember certain bits of it without the notes?:
I was inside a tram or railway carriage, running up and down the length of it, and recognised many passengers from my past. Then, I was loading an old stage coach with everything imaginable. Those items I can recall were a fish aquarium, my old Hoover from 1984, boxes and boxes of books, umbrellas, walking frames, my old fishing tackle, even my old brown Reliant Robin, that for some reason had become collapsable? In amongst the things were people, and I was trying to feed them at the same time as loading up the carriage?
The surroundings changed, I was on top of the stagecoach (The driver of the stagecoach was a guard who I had worked with many years ago). As it trundled along on the cobbled roads, and I kept spotting people at the side of the road and demanding that we stop to pick them up. Vagrants, policemen, Jeremy Thorpe amongst the many we collected I think. The others inside eventually turned on me, telling me that these new folk would have to share their Sugar Puffs, and there were not sufficient to go round?
I started this diary off, then completed yesterday’s and got it posted. Not that anything interesting was in it like.
I came across this word ‘Ingeniculation’ today. It will come in handy for me to use and try to impress others with. It means ‘Bending of the knee.’ Feel free to use it like. Hehe!
I got myself in the bath (Not easy, and a painful exercise, especially getting out again Hehe).
Had a gossip with some residents as I waited for the bus to arrive. One of the girls told me to try a shop called Lakeland to get some little individual pots of preserves from.
Got into town and went to the Jessops camera shop to see it they had any multi-card readers.
They had, but it cost me £24 plus VAT making it £30 all but a penny.
So, I went to the bank and got some cash. Tsk!
Then had a hobbled to the Lakeland shop to investigate for some Blackcurrant preserve jars. They did have some in, they were packs of three 40g jars; £3 each! Blimey the jars are only sufficient to make one sandwich! I didn’t invest in any.
The cramps along with the arthritis were making me suffer today. Oh Yes!
I limped to the Primark store and found they had some of the jammie bottoms in at £5 each on a clearance counter. So I bought the last two XL pairs on the shelves. Well, it said £5 on the ticket, later when I got back to the flat, I found they had charged me £6 for them. Also, £2 for a Fair Isle Fleece, whatever one of them are? The jumpers I’d bought they charged me the proper price? Suppose I’ll have to go back again, Huh!
I had a dodder around the slab square.
Seeing the buildings that were designed by the brilliant Watson Fothergill in this photograph, made me appreciation the man’s skill more than ever.
I wasn’t too cold today, but the biting wind made feel like it was.
There were dozens of foreign food stall in the slab square today, along with some craft stalls.
At one on the corner, they were charging £5.99 for a French beefburger? That’s about $8.68 in American dollars, for one beefburger?
Perhaps they were made with horsemeat?
That’s about $8.68 in American dollars, for one beefburger?
In another, they were selling Kangaroo burgers at £4.99.
I could the 40 bus back to the flats, to save me having to wait for half an hour in the wind for the L9 bus that would have taken me all the way to the flats.
When I dropped off on Winchester Street Hill, the bus departed and I checked both ways and waited on the bend in the road, until no traffic was in sight – a car coming UP the hill nearly had me as I grappled to cross the road quickly enough, thanks to the pain from my arthritis and cramps. I’ve never had such persistent pains during the day ever. It might be the heavier water retention in the legs today that caused this? I’ll ask the nurse when I go for my INR blood test in the morning. No! I mean on Monday.
I doddered along to the flat. Got in and took an extra painkiller before doing anything, and then had to peep at the porcelain.
I put the clobber I’d bought in the self-erected steel and canvas storage thingy – it wobbled a bit. That made two of us. Hehehe!
Laptop on and updated this twollop.
Decided on baked potatoes and a beef pie for dinner. If I remember, I add some sweet potato balls when there are twenty minutes left to go. Garden peas in the pan and for afters, I have one strawberry mini-cheesecake left.
Please heed, that I did not, I say not, buy any fresh cream french horns again today!
I feel almost proud of myself. Haha!
Did some Facebooking.
Not a bad meal. Apart from the sweet potato balls, they tasted a bit off – so I dished them.
Rated the remainder at 9.1/10.
Completely wiped out now.
The cramps on the swollen water retaining legs were still as bad as it was when I got up this morning.
Tried to watch some goggle-box but kept falling asleep and whenever I moved the legs the pain sprang me back into the world of awakeness! Humph!
Well, the Wee-weeing is still rampant – but the constipation is easing.
Tuesday started off so well too!
Woke up, and to the bathroom, Little Inchy no blood or soreness, haemorrhoids only the tiniest bit, Anne Gina splendid at the moment. Arthur Itis was not bad at all. The swollen legs have gone down a bit too! Hernia Joe, only twingeing. No dizzy spells yet. Ulcer no hassle whatever. TF things looking good now?
If I could stop Wee-Weeing, they could get my INR level steadied, and the reflux valve would give me some rest, all would be okay. But not complaining, making the best of this hiatus in my medical mayhems! Yee-ha!
Laptop on to start this diary.
Checked the emails.
Got the Grammarly Weekly Updated via email.
Some surprising figures in it.
I noticed they did not mention the volume of my grammar errors this time?
I think they must have realised if they had done so, I might have committed suicide? Hehe!
I love this Grammarly add-on.
Even though sometimes I get annoyed with myself for making the same mistakes all the time.
I don’t know how I managed without it.
The only downside is my not understanding many of the problems indicated when I get it wrong.
My lack of primary education has always been a drawback.
Made a cuppa and took the medications, remembering to take the extra one for diarrhea. Now there is a word that seems to have so many acceptable spellings, but not on Grammarly mind, so I’ve started to use their spelling for it. Diarrhea, diarrhoea, diarrhorea and diarrheic?
I really must get some cleaning up done today – get the laptop stuff done quickly and get on with it. My aim is the living room and kitchen both to me spit and polished, and the internet to be avoided and ostracized as much as possible. (We’ll see?)
The living room will take ages to get done, but needs must eh?
Then get my ablutions done all in time for the Morrison’s delivery coming.
Best laid plans?
I got on with the Facebooking and WordPressing.
0900hrs: I set about my tasks with a resolution little seen in me recently!
Started sorting a box brought from the old house.
What a job, it took me hours. It had model buses, computer peripherals, CD’s, paperwork and tools in it. It must have been one that Steve packed for me, cause I did me best with those I packed to categories the stuff in the same boxes.
Took me hours to do.
Then, the bookcase as dusted and rearranged. I used the bottom drawers for sewing stuff and computer things.
Then, on to polishing the leather chair. Came across a couple of marks on it, but couldn’t get them covered or off. Humph!
Then, the electric fireplace was cleared, cleaned and restocked with clock, photo, plaque, Margaret Thatcher squeaky toy and my truncheon. Having to get down on the floor to get to clean it properly caused a nasty predicament, I couldn’t get back up again, and then I got cramps in my legs! Then in my hands/fingers!
Then, cleared, dusted and polished my 1968 G-plan sideboard and the Video box I keep my electricals in under the TV and Help-call box. That was an easy job.
I treated them to Lord Sheraton Caretaker Furniture Polish. (Snob!)
Next, the TV, alarm box, writing desk and bureau were given some attention. Then, the computer and electric boxes were titivated.
I found the missing Sony camera while searching through a box! I put it on charge (Well, thought I did) when I found the connector and it showed red straight away. An hour or so later I realised the button was showing red still, and thought it was taking a while to charge up! Der! The button was coloured red! The actual charging light near the connector was showing no colour – so I plugged it in this time and charged it proper like. Dumbo!
Moved on to the corner stand and dusted polished it along with the photographs. Another travail to get back up!
Then, the carpets were Hoovered using the main mini-one and the hand-held in the corners. This left me, with a rather painful backache.
I had wanted to do the windows, but due to the time approaching for the food delivery to arrive, and my being worn-out and shattered, I decided enough was enough of this house-working! I didn’t have the energy or time to think even about doing the kitchen. And, with the cramps and backache, didn’t think I’d manage it tomorrow either.
I made up two of the four-drawer chests to use. Unfortunately, I thought they were the same as the previous ones I’d bought from Wilko – but no! They are smaller and have no wheels in them, and, the do not stack properly. Bogwindlingly Bad these!
Most dissatisfying!
I took the cardboard and popping bubble paper down to the caretakers room. Frank (A tenant) was nattering to him when I arrived after plugging strugglingly away to get the gigantic box down to him. So I joined in the chin-wag with them. Poddled back up to the flat.
I washed out the cleaning cloths and dusters and hung them up to dry, along with the walking stick that I’d used the wood dye on.
Then went down to the lobby to await the Morrison’s delivery. The old dear from the 14th floor was there, and we had a natter, and I started doing an acrostic puzzle – Oh dear, the cramps in the fingers put an end to that, then cramp in the upper back legs came on. Too much bending and polishing perhaps?
I nipped back up to take a Magnesium tablet and got some nibbles for the old dear. I feel sorry for her, she is not with it completely, and so many people seem to ignore and avoid her. Then I noticed the Whoopsiedangleplop I’d made: I’d left the hot tap running, so now no hot water! Huh! Went back down and the cramps started again.
The delivery came, and I put away the things.
I took a photo of the living room to see if I could see all the back-breaking works results compared to the photograph that I’d took before I started the cleaning up and titivating of the previously location.
Was it worth all that trouble, sweat and pain I asked myself?
No windows cleaned.
I thought I had an excuse for not doing the outside of the windows at least, due to the wind and rain?
The DVD stand not sorted or cleaned.
I wondered why I wanted to put myself through all that pain?
So I had a spray around with the Dettol citrus fresh-air canister, to try and satisfy myself that it was worth while.
Still no hot water. I’ve had the thermostat on for two hours now, and the Night Rate should have been heating it up by now surely? But, none available. Just when I needed a bath, too. But, although I blame myself for leaving the tap running, why has the night Storage or the thermostat not heated any water in two and a half hours?
I’ll report it in the morning I suppose.
Laptop on and updated this, had a cuppa and took the medications.
Feeling a tad sorry for myself now.
Too late for me to do any Facebooking, so tired. I should be feeling proud of my efforts, but the hot water farrago is disheartening me.
Got me nosh out of the oven.
Anya potatoes pulled pork and baked BBQ beans, and two slices of Polish Country bread.
Rated this one as 9.59/10.
Thoroughly shattered, tired, injured, cramp-ridden and so annoyed with me for leaving the hot water tap running, I felt I’d not done too good today.
Got the goggle-box on and I must have been too overly tired, cause it took me hours to nod-off. The twinges of cramp didn’t help mind.
When I awoke at 0400hrs, it was with the pleasurable sensation of far less pain from Arthur Itis and Anne Gina. But bother from the reflux valve. A good start I thought.
To the porcelain throne – for a long time too! The constipation was worse than yesterday, and it caused much bleeding of the haemorrhoids too!
I made a cuppa and took the morning medications, then pondered a while; It’s odd how my ailments come and go.
Yesterday I couldn’t bend down without too much pain – Today I can get up and down without excess pain?
Anne Gina was almost too much yesterday, this morning she’s being kind to me?
I’ve had two or three days with the duodenal ulcer giving me agony – today, I feel no bother at all?
The Hernia has been so kind to me for weeks, today he starts off again?
The water retention in my legs and feet has suddenly started to go down a bit at last, but why? The problem with this is, of course, now the urine evacuations are larger, more frequent and a bit painful. Oh, and they are a good bit more urgent as well!
The Reflux Valve is changing all the time, several times a day – sometimes I can hardlybreathe others I forget the problem is there? I think this ailment will be the one that gets me in the end. I’d have a bet on it being so, but don’t see the point. Hehe!
The ticker replacement is doing well mind, no apparent problems at all there.
Little Inchy and his lesion are at last (I hope) beginning to disappear! No blood last night, and none today so far. The clinic did me proud with their treatment procedure and I thank them from the bottom of my heart.
After having the rumbling innards and diarrhea for weeks, the none day of normality, suddenly I get it replaced with painful Constipation instead? Tsk!
I thought I’d try to get out and about today, try to get some decent photographing done. I might call at the Arboretum to see if I can catch any wildlife or floral stuff?
I started the laptop and finished Wednesdays diary off and got it posted.
Then I put the kettle on to make another cuppa and noticed some emergency vehicle lights flashing in the distance through the kitchen window.
Started this diary off to here, and then did some Facebooking and WordPressing.
I was working away on me graphicationalisationing, and thought I’d give Jane and Pete a ring, seconds later Pete rang me!
They’re coming on their first view of the flat tomorrow around 1100hrs.
Why do I get the memory of the words “By your Beds!” come back to mind?
Finished off a graphic and posted it to WordPress.
What’s the difference between a good and a bad Solicitor?
A good Solicitor can drag out a case for years and years
A bad solicitor can make them last longer!
Tuesday 12th January 2016
I woke up at 0255 hrs, wide awake.
Pondered on and hoped that yesterday’s sorting of the solicitor and old house problems will soon be eased.
Got the laptop going and made a cuppa took me medications.
The duodenal ulcer is still playing up. The angina is rather nasty. But Arthur Itis nowhere near so bad… yet. Hehe!
Created some graphics for the Troll Free Zone site and got the posted.
The Wilko order is arriving, well, due to arrive today. I checked with the order tracker, it has not been scanned yet. So I expect it o be delivered late on in the day. So, stuck in the house again!
Did some Facebooking.
Got myself all pruned, washed and brushed up and called at the Community Shed. Passed some residents who were at the bus-stop as I passed by, gave them some nibbles to eat on the bus.
Dropped some empty sauce and beetroot jars in the recycle thingymabob on the way back. By the time I’d got back to the flat, the rain stopped.
By the time I’d got back to the flat, the rain had stopped.
Put the radio on, Radio Nottingham, and the weather forecast was on at the time – not good!.
Winds going to rise later, more rain, and a frost tonight, and the wind persisting into Wednesday!
Shame, I’ve got to go out to see Sister Jane tomorrow, to collect the spare house key from Pete. Also, I’ve got to go to the clinic and collect my load of prescription medications from the Chemist on the way back. Blobblecocks, I’m going to get wet and cold methinks! And, get back in time to ring Steve UK to let him know I’ve got the key for him to collect so the plumber can get in to do the work insisted on my the buyer and solicitor – getting het-up again now. Humph!
Sorted out and made-up some more medications pots.
Put the laptop on and updated this diary.
Then, made a graphic about Solicitors and posted it.
A bit of fun inspired by my ever growing hatred of solicitors, and in particular, mine, FraserBrown.
The Wilko delivered arrived. The gentleman kindly left all five boxes outside my door for me. four of the cartons were large one small, but none of them were particularly heavy.
I managed to drag them into the hallway – I just hope there isn’t a fire alarm activation.
Struggled a bit, but accomplish what should have been an easy task, and got the into the bedroom out of the way for now.
I opened the smaller one and got out the bits and pieces.
The imitation flower thing I’d took too and bought was not as nice as I expected that it would be, though. Still, it makes a bit of colour and decoration in the room. I’m still determined to keep it minimal, not overdo owt fancy, and easy to clean.
Thought I’d get rid of the box and the fillings by taking it down to put it outside the caretaker’s room.
BJ rang me from Asda where he was shopping, to inform me they had some of the Spare Rib noodles on offer there at 50p and would I like him to get some for me? I asked him to get 6 pots, at that price, they are £1.09 each at the Co-op store!
He said he’d pop down this afternoon to bring them to me and have a natter, and get the kettle and strong cuppa ready for him. Bless him!.
He remembered how much I like a pot of this flavour for supper sometimes. Down to my last pot in the cupboard well.
Then, I was going to go to the chemist to pick up my prescription to save time tomorrow, but Hey-ho, I can’t have everything.
Back on the laptop.
Read some of the Brian Clough comments book. Then BJ rang to say he can’t get up to see me, he’ll try later in the week. Can’t be helped, just sad that I missed the chance of getting my medications from the chemist to save time tomorrow.
Had a bath and got into me night clobber.
Started to watch a Heartbeat DVD and that was the end of the day for me – drifted off into the land of nod!
I woke up at 0225 hrs and struggled to get to the porcelain. And nothing moved, just wind.
To rumbling innards prevented me getting back to sleep, so I gave up and put the kettle then laptop on.
Checked my supplies of luxury foods in the draws in the kitchen, getting low now. Hehe!
The emissions of the wind from my rear end were so bad this morning and foul smelling, they started my haemorrhoids off!
I finished off Wednesdays diary and started on this one.
Too early to take the morning medications yet.
Deana is coming today to talk to me and do a questionnaire thing about the tenancy? 0830 hrs she said.
I did some Facebooking.
Then I finished off this graphic for the TFZ site and got it posted.
Rushed to the WC in response to me innards letting me know it was urgent.
Made it only just in time, very close to having another Whoopsiedangle!
I had some almost instant, relief in the rumbling innards department. So much easier now.
Made graphic of one old photo I had of Pete from years ago when he broke his neck.
Turned out a bit like I wanted, quite pleased with it in the end. Emailed it to Jane and Pete
Got an email from Steve Age UK:
I have called the Nottingham Building Society, and they inform me your house is still about eight weeks away from completion they say due to the solicitors waiting for your ID etc.
Which is hogwash I might add, two weeks after taking in the required ID, I got a letter and phone call from them asking me for it! Gits!
He continued:
They have given me names of companies who will insure empty properties. They will charge heavily of course for an empty house. You may have to drain the water from the heating system.
Let me know what you want to do and I can help you with it.
I answered asking him to go ahead and get it sorted ASAP, please.
Huh!
I took the rubbish bags to the chute, got a telephone call when I got back to the flat.
IT was Deana; she would be late for our appointment, her car window will not close, and she is taking it to get sorted out.
Updated this boring crap while I waited.
Going to miss the bus to the clinic now – humph!
After Facebooking a bit more, Deana arrived. Upset she was late, I told her not to worry.
The questionnaire was finally finished in an hour or so. We found time for a natter and laugh in between.
The 1039 bus had just gone, so I got on the laptop to update this.
Got an email from Steve – he’s calling after 1400hrs today. To make arrangements for the insurance cover.
So I scrapped my Clinic visit and settle in for the day, Again!
Will I ever get out and about again?
I hope to get to the shops and clinic tomorrow, then.
Boy, has the wind got up? Yes, it flipping well has!
Rain and high winds seemed to have settled in now. The gaps in the kitchen window and frame are letting in the perishing wind – I nearly got blown back out of the door just now. Hehehe.
Steve arrived, and we got the insurance for the old place sorted, but only after much kerfuffle.
Took him over an hour to get it sorted, but I’m more at ease now it’s done.
Got a bit of cleaning and sorting done after he’d gone.
When I’d done cleaning and sorting I felt tired, exhausted and every part of my anatomy hurt!
Whoopsiedangleplop again when I cleaned underneath my 1967 G-Plan cupboard sideboard thingy, I tried to get up using my walking stick – and fell off of it! Hehehe! A bit of bad luck when I was raising myself supported by the stick, the left hand froze and the right knee gave way at the same time! Hey-ho!
9.4/10 for this nosh!
Dinner in the oven, a fish meal tonight. Fish fingers and fish cakes, garden peas, beetroot and bread thins.
The rain almost stopped, the wind still vicious, it went dark quickly and the clouds massed.
I’m not too bothered about things now the insurance is settled.
Looking forward to getting out tomorrow. Must get back for the Iceland delivery though at 1500 hrs, so need to make an early start to ensure I can catch the L9 back to the flats. The last one from town is at 1505 hrs. May go to Arnold instead and get some of those Anya potatoes from J Sainsbury tomorrow?
I took my evening medications, missed the midday ones being so busy like. Tsk!
Watched some episodes of Goodnight Sweetheart series five on DVD.
I cannot agree or condone the polyamorous content of the show – but I couldn’t help finding it amusing.
I suspect the thought of time travel appeals to most folk?
The rain had stopped, but the winds continued.
Stayed awake for two full half-hour episodes before drifting off into oblivion for the night.
